Virtual reception & call answering services for NZ businesses

Focus on your business and trust that each and every call is answered, every lead nurtured and every customer cared for.

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We help your business thrive, by connecting you with customers … anytime, anywhere, anyhow

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Local receptionists

Calls are answered by professionals, mostly with Kiwi or Aussie accents, with overflow support during peak periods.

Fast speed of answer

We’ll answer your calls in an average of 10 seconds or less, which prevents losing frustrated callers to your competitors.

Customised greetings

Custom call greetings and scripted responses to customer questions ensure a seamless caller experience.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

7-day free trial

Instantly activate and set up your call answering service to have us start taking care of your customer calls.

Our call answering services are designed for businesses of any size

With more than 25,000 happy customers, we’re New Zealand’s most flexible & reliable answering service company

With over 25,000 happy customers, we’re New Zealand’s most flexible & reliable answering service company

Our clients range from small businesses and medium enterprises to large corporations and government departments. We offer various packages to cater for different needs and bespoke solutions are available to suit high-volume or high-complexity accounts.

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We can provide a range of business solutions

Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free 0800 number.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

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We work across multiple industries and business types

Our staff are highly trained in different industries and we have bespoke solutions for multiple sectors. We also work with a range of software and scheduling systems for seamless client management while delivering a personalised service.

Real Estate & Property Management

Healthcare & Medical

Legal

Financial Services

IT, Technology & Communications

Marketing, Media & Advertising

Tourism, Travel & Hospitality

Building, Construction & Trades

Retail & eCommerce

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

What our customers love

We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.

John Lombard, Sales Recruit Partners

The calls are professionally answered using our script, and the message is sent to us in both an email and text message.

Bobi Vikor, RentSelect

The service was super easy to set up and costs a fraction of what it would to hire a receptionist.

Karl Graf, DreamWalk Apps

Trusted by more than 25,000 businesses

FAQs

What sort of clients does ReceptionHQ cater for?

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Are all calls answered locally?

Yes – if you’re on a MyAssistant or MyDiary plan, all calls are answered within Australasia mostly by receptionists with New Zealand or Australian accents. For MessageExpress and MyReceptionist plans, calls are always answered locally whenever possible – and that’s the case for the majority of calls – with overflow support available from our teams in the UK and the US during unforeseen peaks in call volumes. This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Do you provide international services?

Yes, in addition to New Zealand, we offer virtual reception services and other business solutions in Australia, the United States and the United Kingdom. We also service Canada and some parts of Europe.

Please contact us for more information on our international services.

How long has ReceptionHQ been helping New Zealand businesses connect to their customers?

ReceptionHQ is the international brand of parent company OfficeHQ, which was founded in Australia in 2003. ReceptionHQ first launched internationally in the United States in 2007, followed by the United Kingdom in 2011, then expanding to New Zealand in 2018. We’ve been helping businesses across the world thrive for 18 years!

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Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.