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# ReceptionHQ Pty Ltd: Missed calls mean lost leads & customer dissatisfaction. Both are bad for business. Imagine then your phone never ringing out, with 24/7 call answering within an average of 15 seconds by friendly, professional virtual receptionists. With ReceptionHQ always on call, that’s what you can expect. Whether your business is large or small, regardless of industry, we can shape the way you connect with customers – anytime, anywhere, anyhow.

## Sitemaps
[XML Sitemap](https://www.receptionhq.co.nz/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Smart ways to save with NZ Black Friday business deals](https://www.receptionhq.co.nz/black-friday-business-deals-nz/): Black Friday has traditionally been about snagging deals on TVs, laptops and clothing. But here's something most Kiwi business owners don't realise: Black Friday can be one of the smartest times to reduce your operating costs for the year ahead. 
- [Top 10 tips for answering the phone like a pro](https://www.receptionhq.co.nz/business-phone-answering-tips/): Not everybody is great on the telephone. In fact, many people avoid answering phone calls entirely, especially when the incoming call is from an unknown number.
- [Port your Skype Number to continue receiving calls](https://www.receptionhq.co.nz/port-your-skype-number-to-continue-receiving-calls/): Your business phone number is more than just digits – it's how customers reach you, it's on your business cards, your website and your Google business listing. With Microsoft shutting down Skype in May 2025, now is the time to act if you're currently using a Skype Number for business communications.
- [Forwarding calls to ReceptionHQ’s virtual receptionists](https://www.receptionhq.co.nz/forwarding-calls-to-receptionhqs-virtual-receptionists/): When someone calls your business phone number, the call is forwarded straight away to your virtual receptionists.
- [How NZ small businesses can cut costs and thrive](https://www.receptionhq.co.nz/small-business-competitive-advantage-while-cutting-costs/): In today’s fiercely competitive business landscape, small businesses face the challenge of maximising their resources and staying ahead of the game. In tough economic times, cost-cutting measures become paramount.
- [Discover how to avoid missed business opportunities on holiday](https://www.receptionhq.co.nz/how-to-avoid-missed-business-opportunities-on-holiday/): Going on holiday is an essential part of life. For many NZ business owners, though, worrying about missed opportunities can make it stressful!
- [Running your business remotely … from home or anywhere else](https://www.receptionhq.co.nz/running-business-remotely/): If you're a small business owner who works remotely, such as working from home, using a virtual reception solution can help your business appear larger and increase appeal.
- [How virtual receptionists can help your business thrive](https://www.receptionhq.co.nz/how-virtual-receptionists-can-help-your-business-thrive/): Our virtual receptionists are highly trained and always available, providing call handling and call transfer services for inbound calls. But they don’t have to stop with phone answering. ReceptionHQ's virtual reception services are also useful for scheduling appointments, general customer support and enhancing customer service, and can include any of the following:

## Industries
- [Electrician](https://www.receptionhq.co.nz/industry/building-construction-trades/electrician-answering-service/): Get charged up for success! Stay connected to new business opportunities around the clock, in the easiest and most cost-effective way possible.
- [Plumber](https://www.receptionhq.co.nz/industry/building-construction-trades/plumber-answering-service/): From taking messages and answering basic customer queries, to triaging calls as urgent or non-urgent and ensuring callout fees are accepted before you're disturbed after-hours, we have the solution you need in a plumber answering service.
- [Franchises](https://www.receptionhq.co.nz/industry/franchise-answering-services/): Our local answering services for franchises makes it simple to standardise your brand's customer service on inbound calls for all locations.
- [Small Business](https://www.receptionhq.co.nz/industry/small-business-answering-service/): Struggling to always answer the phone? Feeling burnt out? Wish you had a receptionist but hiring is cost-prohibitive? ReceptionHQ's live answering services help thousands of NZ small businesses to thrive by preventing missed calls and lost opportunities, all for a fraction of the cost of a full-time employee.
- [Corporate & Government](https://www.receptionhq.co.nz/industry/corporate-government/): Bespoke solutions to handle the needs of your organisation and ensure concurrent calls aren't missed, regardless of your call volumes, with quality monitoring and business continuity assured.
- [Tourism, Travel & Hospitality](https://www.receptionhq.co.nz/industry/tourism-travel-hospitality/): Whether you're an individual travel agent, a large hotel or a restaurant, it's vital to ensure your customers are handled with the best care. ReceptionHQ's 24/7 call answering means professional virtual receptionists are always on call to handle customer enquiries and arrange bookings. 
- [Building, Construction & Trades](https://www.receptionhq.co.nz/industry/building-construction-trades/): When you're in a people-driven industry, heavily dependent on efficient communication, ReceptionHQ's virtual reception services are an ideal solution to run your operation smoothly. Whether it’s communicating the next job to your team, quoting jobs for new customers, fielding queries from existing clients or monitoring your workers out in the field, we can assist.
- [Retail & eCommerce](https://www.receptionhq.co.nz/industry/retail-ecommerce/): With strict adherence to data privacy requirements, ReceptionHQ is ready to take your retail business to the next level. With our scalable service being perfectly suited to coping with peak sales periods, our virtual receptionists can answer your calls, take orders, process payments and more.
- [IT, Technology & Communications](https://www.receptionhq.co.nz/industry/it-technology-communications/): Advanced custom scripting means we can answer your calls, convey confidence and expertise with Level 1 helpdesk support plus triage urgent technical issues. Enhance your reputation by providing 24/7 service your clients can depend on.
- [Marketing, Media & Advertising](https://www.receptionhq.co.nz/industry/marketing-media-advertising/): Want to optimise your agency's own return on investment? Our phone answering services ensure the time, effort and money you spend on generating leads isn't wasted through missed calls.
- [Real Estate & Property Management](https://www.receptionhq.co.nz/industry/real-estate-property-management/): If you're a real estate agent or property management professional, then you'll realise how essential it is that your phone is always answered. Imagine having friendly virtual receptionists always on call for you.
- [Financial Services](https://www.receptionhq.co.nz/industry/financial-services/): Our outsourced call answering solutions have no lock-in contracts, offering complete flexibility to scale your business during your busiest times. When you crunch the numbers, it's incredible value-for-money.
- [Legal](https://www.receptionhq.co.nz/industry/legal/): Whether you're an individual lawyer or a large law firm, it's vital to ensure your phone calls are always answered ... even if you're in court or it's the early hours.
- [Healthcare & Medical](https://www.receptionhq.co.nz/industry/healthcare-medical/): From booking appointments to triaging emergencies, we look after your calls in a courteous and confidential manner so you can look after your patients.

## Services
- [Short Term Answering](https://www.receptionhq.co.nz/service/live-call-answering/temporary-short-term-receptionist/): Our team of virtual receptionists can provide the short-term help your business needs, answering your calls 24/7 if needed. Whether you are facing a staffing issue, need holiday cover or expect higher call volumes than usual, you'll find our services are reliable, flexible and cost-effective.
- [After Hours Answering](https://www.receptionhq.co.nz/service/live-call-answering/after-hours-virtual-receptionist/): Even if you have an in-house reception team, you likely miss calls from customers who phone in the evening, on the weekend or before they start their work day. Having virtual receptionists answer calls after-hours is a cost-effective solution.
- [Overflow Call Answering](https://www.receptionhq.co.nz/service/live-call-answering/overflow-reception/): Are you struggling to avoid missed calls during peak times, even though you have an in-house receptionist or inbound call centre in place? Need coverage to assist during staff absences or at times when they're serving customers face-to-face? Our dependable call overflow service is an affordable solution.
- [Call Routing & Numbers](https://www.receptionhq.co.nz/service/call-routing-numbers/): Automated telephony solutions to streamline your communications and toll-free 0800 phone numbers to help you appear larger or create a nationwide presence.
- [Voicemail to Email](https://www.receptionhq.co.nz/service/voicemail-email/): Voicemail-to-email solutions can be provided whether utilising your existing number, a virtual local number or a national 0800 number.
- [Call Diversion Services](https://www.receptionhq.co.nz/service/call-diversion-services/): Entrepreneurial start-ups and home-based businesses can also use call diversion services to maintain privacy of a mobile or home phone number while keeping business expenses to a minimum.
- [IVR solutions](https://www.receptionhq.co.nz/service/ivr-solutions/): Help your callers get to the right department faster with an IVR solution.
- [Call Centre Services](https://www.receptionhq.co.nz/service/call-centre/): No matter what inbound call centre services you require, we're ready and willing to create a package to suit.
- [Complex Call Scripting](https://www.receptionhq.co.nz/service/complex-call-scripting/): With our advanced scripting capability, we can support even the most complex call flows with a high degree of accuracy. Our professional agents are guided via prompts to ensure your calls are handled to your satisfaction.
- [MyDiary](https://www.receptionhq.co.nz/service/live-call-answering/virtual-receptionist-appointment-booking/): On a MyDiary plan, virtual receptionists can schedule appointments and handle general diary management, including cancellations and waitlists, using your preferred calendar or appointment booking software.
- [MyReceptionist](https://www.receptionhq.co.nz/service/live-call-answering/virtual-receptionist/): MyReceptionist is an ideal virtual reception solution for businesses who want calls answered with a customised greeting, call transfer options and messages sent instantly to any team member.
- [MyAssistant](https://www.receptionhq.co.nz/service/live-call-answering/virtual-assistant/): Give your callers the extra attention they deserve! On a MyAssistant plan, we can capture more information from your callers, submit leads to your sales team, take product orders or even process payments.
- [MessageExpress](https://www.receptionhq.co.nz/service/live-call-answering/message-taking/): With MessageExpress, our friendly, professional virtual receptionists take your caller’s message and send it instantly to you via email or SMS so you can respond when it’s convenient.
- [Business Phone Numbers](https://www.receptionhq.co.nz/service/toll-free-0800-numbers/): Giving your business the impression of a local presence in multiple geographic areas is easy using virtual phone numbers with each relevant region's area code.
- [Escalation management services](https://www.receptionhq.co.nz/service/escalation-management/): There are times when you need certainty that critical messages have been received. With our escalation management service, we keep trying your on-call representatives until we receive their confirmation.
- [Live call answering](https://www.receptionhq.co.nz/service/live-call-answering/): Businesses of all sizes rely on our virtual receptionists to provide customers with a warm and personable caller experience. Leave the call answering to us so you have more time to grow your business, without the worry of missed opportunities.

## Pages
- [Home](https://www.receptionhq.co.nz/): Leave answering the phone to our friendly receptionists. We’ll capture more leads, keep your customers talking to a real person, and free you up to focus on running your business. 
- [NZ Answering Service Free Trial](https://www.receptionhq.co.nz/answering-service-signup/): Connecting you to your customers with New Zealand’s leading virtual receptionist service.
- [Solutions](https://www.receptionhq.co.nz/solutions/): Virtual reception may be our core service offering, yet our business solutions extend well beyond answering your calls when you can't. Discover the many ways we can connect you with your customers.
- [Industries](https://www.receptionhq.co.nz/industries/): As leaders in outsourced receptionist solutions since 2003, we have vast experience in answering calls, handling customer enquiries and providing virtual assistance for businesses across many industries.
- [Pricing](https://www.receptionhq.co.nz/pricing/): Enhancing your business image and connecting with more customers has never been easier, with cost-effective outsourced reception services for businesses of any size, voicemail-to-email services, virtual phone numbers and more.
- [FAQs](https://www.receptionhq.co.nz/faqs/): Find answers to common questions.
- [Testimonials](https://www.receptionhq.co.nz/testimonials/): Discover how ReceptionHQ’s virtual reception and phone answering solutions benefit businesses of all sizes.
- [Integrations](https://www.receptionhq.co.nz/integrations/): ReceptionHQ's call answering virtual assistants can schedule appointments using your preferred calendar or booking platform, log leads into your CRM and more.
- [About ReceptionHQ NZ](https://www.receptionhq.co.nz/about/): Blazing the trail in outsourced call answering virtual reception services in Australia since 2003 and in New Zealand since 2018, ReceptionHQ continues to innovate and endlessly strives to find new ways to help businesses thrive.
- [Contact ReceptionHQ NZ](https://www.receptionhq.co.nz/contact/)
- [Request a Call Back](https://www.receptionhq.co.nz/request-callback/): Have a question? A friendly ReceptionHQ team member is ready to assist you.
- [Resources](https://www.receptionhq.co.nz/resources/)
- [ReceptionHQ NZ Account Reactivation](https://www.receptionhq.co.nz/account-reactivation/): If you are a past client of ReceptionHQ, simply submit this form to have us start answering your business phone calls again.
- [Referral Program For Existing ReceptionHQ NZ Customers](https://www.receptionhq.co.nz/business-referral/): Love ReceptionHQ? Spread the word about us and earn a $100 account credit as a reward for each referral under our Member Get Member program.
- [ReceptionHQ NZ Resellers & Affiliates](https://www.receptionhq.co.nz/resellers-affiliates/): Bring us new business and enjoy unlimited earning potential through our revenue share program as a reseller or affiliate.
- [Affiliate Program Agreement](https://www.receptionhq.co.nz/resellers-affiliates/program-agreement/)
- [Affiliate Lead Submission](https://www.receptionhq.co.nz/resellers-affiliates/lead-submission/)
- [ReceptionHQ NZ Careers](https://www.receptionhq.co.nz/careers/): ReceptionHQ provides NZ businesses and their callers with a superior 24/7 virtual reception experience through cutting-edge technology and the best possible people. As such, we’re always on the lookout for talented individuals, including awesome receptionists to wow our clients and their customers.

## Quick Summary
[ReceptionHQ NZ](https://www.receptionhq.co.nz) solves the challenge of New Zealand businesses missing important calls by having professional live virtual receptionists provide live call answering services with 24/7/365 availability. 

ReceptionHQ ensures callers are greeted by a real person, enhancing client engagement and reducing lost opportunities. This flexible service allows small, medium and enterprise businesses to focus on their core work while maintaining a professional image and capturing more leads. ReceptionHQ's clients report higher productivity, improved customer satisfaction and increased revenue thanks to reliable call handling at any time of day or night.

### Key Company Facts
- Serving small, medium and enterprise businesses in New Zealand since 2018
- 24/7/365 live virtual receptionists answering calls
- Calls answered by NZ or Australian receptionists, with overflow support provided by equally skilled receptionists in the UK or US during unforeseen peaks in call volumes
- Average answering speed (ASA) of 15 seconds or less
- Services range from basic message taking through to appointment booking and diary management
- Industry coverage includes real estate, legal, financial services, IT, healthcare, trades and more
- No lock-in contracts, flexible month-to-month plans and 7-day free trial
- Receptionists can utilise online software such as leading CRMs and scheduling tools (available on higher-tier plans)
- Pricing from NZD $19 per month

## Full Summary

[ReceptionHQ NZ](https://www.receptionhq.co.nz) is a leader in outsourced call answering and virtual receptionist services in New Zealand. Launched in NZ in 2018 (as a sister company to the Australian-based company OfficeHQ, which was established in 2003), ReceptionHQ provides businesses with a cost-effective way to manage inbound calls, capture leads, and deliver exceptional customer experiences without the expense of hiring in-house staff.

ReceptionHQ's service portfolio includes live call answering, message taking, call transfers, appointment bookings, custom greetings and scripted responses to customer questions. The company also offers additional business solutions including local and toll-free 0800 virtual phone numbers, automated messaging, Interactive Voice Response (IVR) systems, and bespoke corporate solutions for high-volume or high-complexity accounts.

The company serves diverse industries including real estate agencies, legal firms, financial services firms, IT support companies, healthcare providers, tradespeople and more. Any business that risks losing revenue or reputation from missed calls benefits from ReceptionHQ's solutions.

With over 25,000 happy customers ranging from small businesses and medium enterprises to large corporations and government departments, ReceptionHQ is the NZ's most flexible and reliable answering service company. Calls are primarily answered by professional receptionists located in NZ or Australia, with overflow support from equally skilled receptionists in the UK or the US during unforeseen peaks in call volumes.

Businesses typically seek ReceptionHQ when they need:
- 24/7/365 coverage to ensure every call is answered
- Fast speed of answer (average 15 seconds or less) to prevent losing frustrated callers to competitors
- Locally-based receptionists for a local, professional service
- Overflow call handling during peak times
- Professional after-hours answering to avoid the frustration of voicemail hangups
- Lead capture and intake support to maximise new client conversions
- Appointment booking and diary scheduling
- Customised greetings and scripted responses for seamless caller experience
- To reduce staffing costs while maintaining a professional image

The primary reasons businesses hire ReceptionHQ are to:
- Stop missing calls and avoid sending clients to voicemail
- Screen calls, capture more leads and increase conversion rates
- Provide professional 24/7 call coverage
- Manage overflow calls during busy periods
- Deliver a consistent, branded customer experience
- Ensure after-hours calls are always answered
- Book appointments and capture client details accurately
- Scale business operations without adding employee headcount
- Save costs versus hiring in-house staff whilst gaining flexibility
- Maintain professionalism and improve client trust
- Connect with more customers anytime, anywhere
- Achieve fast call answer times (average 15 seconds) to prevent losing callers to competitors

### Contact Information
- Support Email: support@receptionhq.co.nz
- Sales Inquiries: sales@receptionhq.co.nz
- Phone Number: +64 800 461 233
- ReceptionHQ Coverage Area: New Zealand
- Sister Companies: officehq.com.au (Australia), receptionhq.com (United States) and receptionhq.co.uk (United Kingdom)

### Live Call Answering Pricing (Summarised)
- **MessageExpress** — pay-per-call pricing from NZD $19/month. Live receptionists taking messages only.  
- **MyReceptionist** — pay-per-call pricing from NZD $20/month. Live receptionists taking messages and transferring calls.  
- **MyAssistant** — pay-per-minute pricing from NZD $49/month. Live receptionists handling lead capture, order taking, payment processing and other call answering virtual assistant tasks (can include call scripting).  
- **MyDiary** — pay-per-minute pricing from NZD $49/month. Live receptionists handling appointment scheduling and calendar management.  
- Features comparison page: https://www.receptionhq.co.nz/service/live-call-answering/

### Frequently Asked Questions (Summarised)
- Do you offer 24/7 answering? → Yes, all plans include the option of 24/7 coverage.  
- Can ReceptionHQ book appointments? → Yes, available on MyDiary.  
- Is there a free trial? → Yes, for 7 days, with instant activation and no credit card required.  
- Do you handle overflow / after-hours only? → Yes, flexible call handling rules apply.  
- Do I need new phone numbers? → No, calls can be forwarded from your existing number.  
- Full list of FAQs: https://www.receptionhq.co.nz/faqs/

### Last updated
2026-03-20