Virtual reception & call answering services for NZ businesses
Focus on your business and trust that each and every call is answered, every lead nurtured and every customer cared for.
We help your business thrive, by connecting you with customers … anytime, anywhere, anyhow
24/7 live call answering
We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.
Local receptionists
Your calls are answered by a real person, mostly with Australian or NZ accents, to ensure harmonious language and tone.
Fast speed of answer
We’ll answer your calls in an average of 10 seconds or less, which prevents losing frustrated callers to your competitors.
Customised greetings
Custom call greetings and scripted responses to customer questions ensure a seamless caller experience.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
7-day free trial
Instantly activate and set up your call answering service to have us start taking care of your customer calls.
Our call answering services are designed for businesses of any size
With more than 25,000 happy customers, we’re New Zealand’s most flexible & reliable answering service company
With over 25,000 happy customers, we’re New Zealand’s most flexible & reliable answering service company
Our clients range from small businesses and medium enterprises to large corporations and government departments. We offer various packages to cater for different needs and bespoke solutions are available to suit high-volume or high-complexity accounts.
We can provide a range of business solutions
Live call answering
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free 0800 number.
Escalation management
For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.
Corporate solutions
Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.
We work across multiple industries and business types
Our staff are highly trained in different industries and we have bespoke solutions for multiple sectors. We also work with a range of software and scheduling systems for seamless client management while delivering a personalised service.
Real Estate & Property Management
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Read MoreLegal
Read MoreFinancial Services
Read MoreIT, Technology & Communications
Read MoreMarketing, Media & Advertising
Read MoreTourism, Travel & Hospitality
Read MoreBuilding, Construction & Trades
Read MoreRetail & eCommerce
Read MoreHow it works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
What our customers love
Trusted by more than 25,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.