Reliable 24/7 franchise answering services

Our local answering services for franchises makes it simple to standardise your brand’s customer service on inbound calls for all locations.

Cost-effective telephone answering services providing a seamless experience for callers, wherever they are

Local receptionists

Calls are answered by professionals, mostly with Kiwi or Aussie accents, with overflow support during peak periods.

Brand consistency

Ensure a uniform branding experience for your callers, through our custom greetings and scripts.

24/7 availability

After-hours, weekends and public holidays … we proudly support all kinds of franchises around the clock.

No HR hiring headaches

There’s no need to hire, train and manage in-house franchise reception staff – we can take calls instantly.

Scalable packages

Flexible packages allow you to easily scale your call answering service as your franchise grows.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

How our franchise answering service works

Support for head offices and franchisees

Cost-effective call answering for NZ franchises of all sizes

As many franchises grow rapidly, our virtual reception service is quick to set up and easy to scale as you expand:

  • Affordable alternative compared to additional in-house staff
  • Keep overheads to a minimum
  • No hiring or training costs
  • Quickly add contacts for new franchise locations
  • Single or multiple incoming lines supported

Consistent brand experience across your franchise network

This includes:

  • Custom greeting to reflect your brand
  • All incoming calls consistently answered
  • Aligned customer service
  • Uniform FAQ answers

Peace of mind that every lead and appointment is consistently captured

To help your franchise grow, we can:

  • Follow your agreed franchise process to qualify leads
  • Consistently capture caller details and gather important info
  • Screen calls so you don’t deal with time wasters
  • Provide 24/7 answering so no leads are lost
  • Schedule appointments in your software
  • Provide inbound phone support for campaigns

We’re ready to be the voice of your franchise

Call management is a key ingredient to the success of every franchise and our team of virtual receptionists are ready to answer for you 365 days a year.

Ensuring calls to your head office and franchise network are always answered in a friendly, professional and helpful manner can:

  • Enhance your professional image
  • Improve your customer experience
  • Help you capitalise on every opportunity
  • Power your growth
  • Cut operating costs

With call overflow, after-hours and 24/7 options available, we can easily tailor a solution to your needs.

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 0800 number.

Custom-built IVR

IVR solutions can be implemented to greet callers with a menu so their call can quickly be directed to the right place.

Call diversion

Advertise one phone number and divert it to your mobile – perfect for setting up new franchises.

What our customers love

Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
We are always getting complimented on the friendliness of the ladies who work the phones and them being so very professional!
Steve Argyle, Delta Blinds
Extremely friendly, professional and easy to communicate with on the go.
Inspect 365


Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

ReceptionHQ is based in Auckland and is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).

For more information, including collated instructions for various telecommunications providers, check out our article Forwarding calls to ReceptionHQ’s virtual receptionists.

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any ReceptionHQ subscription.

Without after-hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  Outside of these standard business hours, calls will then go to voicemail and your voicemail message recordings will be emailed to you.

If you need after-hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan, all calls are answered within Australasia mostly by receptionists with New Zealand or Australian accents. For MessageExpress and MyReceptionist plans, calls are always answered locally whenever possible – and that’s the case for the majority of calls – with overflow support available from our teams in the UK and the US during unforeseen peaks in call volumes. This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
Read more.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

ReceptionHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.

Find out more

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Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with local receptionists able to take messages and transfer calls based on your availability settings.


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