We’ll answer your phones
FREE for 7 days

Enjoy ReceptionHQ’s phone answering service free trial and connect to more customers.

  • No Credit Card Required
  • NZ Receptionists
  • 25,000+ Happy Customers
  • No Lock-In Contracts

Get started today by filling out the form.

Your virtual reception free trial will be based on our MyReceptionist service, the most popular of our range of call answering solutions.

Your business information

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Create a login for your answering service portal:

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By starting a free trial, you are agreeing to the Terms & Conditions.

By starting a free trial, you are agreeing to the Terms & Conditions. Your virtual reception free trial will be based on our MyReceptionist service, the most popular of our range of call answering solutions.

What happens next

1 Activate and divert 2 We answer your calls 3 View calls any time

We answer your calls

Once you’ve activated your trial and diverted your number, our virtual receptionists will start answering calls in your business name between 8am and 6pm on weekdays for the duration of your trial. As per our standard MyReceptionist service, we’ll take messages and instantly send them via email or SMS depending on your preference, plus transfer calls when your availability permits.

View calls any time

You’ll be able to log in to your client portal or app at any time to view your call log. You’ll have the option of upgrading to a paid service at any time – choosing between MessageExpress, MyReceptionist, MyAssistant or MyDiary services – plus extending live call answering to 24/7 or including more message recipient and transfer contacts as you require.

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

ReceptionHQ is based in Auckland and is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes – if you’re on a MyAssistant or MyDiary plan, all calls are answered within New Zealand or Australia. For MessageExpress and MyReceptionist plans, the majority of calls are answered within New Zealand or Australia, with overflow support available from our global offices, e.g. in the UK and the US, during unforeseen peaks in call volumes. This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
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MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number for you to divert your business calls to.  When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested.  With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

What our customers love

Such an excellent and cost effective service, especially for small businesses. Everything was so easy to set up and turn on or off. All messages were clear with correct notes.
Sonia Sutherland
Highly recommend – looked after all incoming calls for both of my businesses and dealt with all enquiries promptly and professionally. 5 stars team!
Alexander Sharman
We used ReceptionHQ while overseas on business for 3 weeks. We found their staff and service to be professional, prompt, simple-to-use, and reasonably priced.
Chris John