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Never miss a call & get messages instantly

With MessageExpress, our friendly, professional virtual receptionists take your caller’s message and send it instantly to you via email or SMS so you can respond when it’s convenient.


A messaging service that ensures customers always speak to a human

NZ receptionists

Calls are answered by professionals in New Zealand or Australia, with overflow support during peak periods.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Personalised greetings

Calls are answered in your business name to ensure your callers enjoy a seamless experience.

Instant emails or texts

Free SMS and/or email messages sent instantly after each call, including caller details and the reason for their call.

0800 numbers

Forward your existing business number to the free local number provided or upgrade to a national 0800 number.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.


Let us manage your calls so you can manage your business

You can easily manage your greeting and message preferences in real-time, using our online client portal, or through our mobile app (iPhone and Android).

MessageExpress packages

Call answering and message-taking for one individual or team


Small

Up to 50 calls per month

Medium

Up to 300 calls per month

Large

400+ calls per month

MessageExpress
$19*

per month

Pay as you go

$2.00/call*

Great for reception overflow or intermittent use

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MessageExpress 25
$55*

per month

Includes 25 calls

Excess calls $2.00/call*

Ideal for mobile professionals and sole traders

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MessageExpress 100
$165*

per month

Includes 100 calls

Excess calls $1.95/call*

Suitable for medium size businesses

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MessageExpress 200
$325*

per month

Includes 200 calls

Excess calls $1.95/call*

Suitable for medium to large businesses

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MessageExpress 300
$475*

per month

Includes 300 calls

Excess calls $1.90/call*

Suitable for large businesses with higher call volumes

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MessageExpress 400
$625*

per month

Includes 400 calls

Excess calls $1.90/call*

Incredible value investment for companies with high call volumes

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MessageExpress 500
$770*

per month

Includes 500 calls

Excess calls $1.90/call*

Ultimate value for companies with high call volumes

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Higher volume plan
Custom package

Please get in touch to request a quote for a MessageExpress package based on your call volumes

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* Plus GST. Refer to Terms & Conditions.

How it works

Bundle your MessageExpress service

+ Voicemail to email

Have voicemails instantly emailed to you, on numbers not live answered, to ensure no important communications are ever missed.

+ Phone numbers

Add a national 0800 number or multiple additional local numbers to the free local number you receive with your live call answering package.

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

ReceptionHQ is based in Auckland and is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).

For more information, including collated instructions for various telecommunications providers, check out our article Forwarding calls to ReceptionHQ’s virtual receptionists.

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any ReceptionHQ subscription.

Without after-hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  Outside of these standard business hours, calls will then go to voicemail and your voicemail message recordings will be emailed to you.

If you need after-hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan, all calls are answered within New Zealand or Australia. For MessageExpress and MyReceptionist plans, the majority of calls are answered within New Zealand or Australia, with overflow support available from our global offices, e.g. in the UK and the US, during unforeseen peaks in call volumes. This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
Read more.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The MyReceptionist service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the MyReceptionist service, you’ll receive a fully customised greeting, the ability to take different messages or make transfer calls to different people or departments in your organisation, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

If you’re not sure, please speak to our friendly consultants or sign up for a free trial of our MyReceptionist service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Yes.  We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose.  Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.

There are no set up fees for the MyReceptionist and MessageExpress services – you can start using these services immediately.

What our customers love

We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
The calls are professionally answered using our script, and the message is sent to us in both an email and text message.
Bobi Vikor, RentSelect
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists
Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.
James Henry, Hyped Media
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican
We are always getting complimented on the friendliness of the ladies who work the phones and them being so very professional!
Steve Argyle, Delta Blinds

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

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