Inbound call centre services for NZ businesses

Regardless of your call volumes, we can provide a 24/7 live answering solution with dedicated or shared resources to ensure you capture every lead and deliver the highest possible customer satisfaction.


Why risk poor caller experience by choosing a far-flung call centre with agents who have exotic accents?

Dedicated or shared locally-based agents

Whether you need dedicated or shared resources, calls are answered by agents with mostly Australian or NZ accents.

24/7 answering service with time-specific flows

Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.

Advanced call scripting for enhanced CX

We can use multi-level, conditional scripting so complex call flows are consistently managed every time.

CRM data entry

Every interaction tracked and caller information entered directly into your CRM means better conversations.

On-shore data storage

We take data sovereignty seriously, with strict security measures and customer data on-shore at all times.

Fast speed of answer

Have high call volumes? No worries! We can handle it and we’ll answer your calls in an average of 10 seconds or less.


How it works


Your tools are our tools

Our agents have vast experience using the software shown below – online calendars, practice management software, appointment booking platforms, CRMs, ticketing systems and collaboration tools – or you can use an existing webform or have us build one for you.

Bespoke call centre services designed around your specific needs

No matter what inbound call centre services you require, we’re ready and willing to create a package to suit.

Request a custom quote today.

FAQs

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Yes, in addition to New Zealand, we offer virtual reception services and other business solutions in Australia, the United States and the United Kingdom. We also service Canada and some parts of Europe.

Please contact us for more information on our international services.

ReceptionHQ is the international brand of parent company OfficeHQ, which was founded in Australia in 2003. ReceptionHQ first launched internationally in the United States in 2007, followed by the United Kingdom in 2011, then expanding to New Zealand in 2018. We’ve been helping businesses across the world thrive for 18 years!

Bundle your call centre services

+ Phone numbers

Add multiple additional local numbers or 0800 numbers to the free local number you receive with your live call answering package.

+ Voicemail to email

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

What our customers love

We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
The calls are professionally answered using our script, and the message is sent to us in both an email and text message.
Bobi Vikor, RentSelect
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists
Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.
James Henry, Hyped Media
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican
We are always getting complimented on the friendliness of the ladies who work the phones and them being so very professional!
Steve Argyle, Delta Blinds

Trusted by more than 25,000 businesses across various industries


Find out more

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Want to try our call answering services for free?

Put ReceptionHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put ReceptionHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with NZ-based agents able to take messages and transfer calls based on your availability settings.

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