Reliable virtual reception service for an entire team

MyReceptionist is an ideal virtual reception solution for businesses who want calls answered with a customised greeting, call transfer options and messages sent instantly to any team member.


Creating exceptional caller experiences as a seamless extension of your business

Local receptionists

Calls are answered by a real person, mostly with Australian or NZ accents, to ensure harmonious language and tone.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call greetings

Calls are answered with a fully customised greeting to ensure your callers enjoy a seamless experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.


Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

MyReceptionist packages

Perfect for businesses of all sizes who want personalised call answering, call transfers and messaging for multiple staff


Small

Up to 50 calls per month

Medium

Up to 200 calls per month

Large

Up to 500 calls per month

Extra Large

Up to 800 calls per month

Enterprise

900+ calls per month

MyReceptionist
$20*

per month

Pay as you go

$3.20 per call*

Great for reception overflow or intermittent use

Enquire now
MyReceptionist 20
$65*

per month

Includes 20 calls

Excess calls $3.20/call*

Ideal for sole traders & small businesses with low call volumes

Enquire now
MyReceptionist 100
$285*

per month

Includes 100 calls

Excess calls $3.15/call*

Suitable for small to medium size businesses anywhere in New Zealand

Enquire now
MyReceptionist 150
$399*

per month

Includes 150 calls

Excess calls $3.10/call*

Suitable for small to medium size businesses anywhere in New Zealand

Enquire now
MyReceptionist 200
$525*

per month

Includes 200 calls

Excess calls $3.10/call*

Suitable for small to medium size businesses anywhere in New Zealand

Enquire now
MyReceptionist 300
$775*

per month

Includes 300 calls

Excess calls $3.05/call*

Ideal for medium to large businesses anywhere in New Zealand

Enquire now
MyReceptionist 400
$1,025*

per month

Includes 400 calls

Excess calls $3.05/call*

Ideal for medium to large businesses anywhere in New Zealand

Enquire now
MyReceptionist 500
$1,285*

per month

Includes 500 calls

Excess calls $3.00/call*

Ideal for medium to large businesses anywhere in New Zealand

Enquire now
MyReceptionist 600
$1,540*

per month

Includes 600 calls

Excess calls $3.00/call*

Perfect for larger NZ businesses with higher call volumes

Enquire now
MyReceptionist 700
$1,795*

per month

Includes 700 calls

Excess calls $3.00/call*

Perfect for larger NZ businesses with higher call volumes

Enquire now
MyReceptionist 800
$2,040*

per month

Includes 800 calls

Excess calls $2.95/call*

Perfect for larger NZ businesses with higher call volumes

Enquire now
MyReceptionist 900
$2,300*

per month

Includes 900 calls

Excess calls $2.95/call*

Best value for organisations & companies with high call volumes

Enquire now
MyReceptionist 1000
$2,545*

per month

Includes 1,000 calls

Excess calls $2.95/call*

Best value for organisations & companies with high call volumes

Enquire now
Higher volume plans
Corporate packages

If you’re needing a telephone answering service that caters for more than 1,000 calls per month, then you’ll want to ask about our high-volume discounts

Enquire now

* Plus GST. Refer to Terms & Conditions.

How it works

Bundle your MyReceptionist service

+ Voicemail to email

Have voicemails instantly emailed to you, on numbers not live answered, to ensure no important communications are ever missed.

+ Phone numbers

Add a national 0800 number or multiple additional local numbers to the free local number you receive with your live call answering package.

FAQs

ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. Calls during standard office hours (and most calls after-hours) are answered by receptionists based in Australia (many of whom are Kiwis).

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number for you to divert your business calls to.  When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested.  With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarly on message taking, so are unable to provide general business information to callers.

The MyReceptionist service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the MyReceptionist service, you’ll receive a fully customised greeting, the ability to take different messages or make transfer calls to different people or departments in your organisation, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

If you’re not sure, please speak to our friendly consultants or sign up for a free trial of our MyReceptionist service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Yes, we are able to transfer calls to any staff member on any phone (landline or mobile).  With our innovative software, we can record availability preferences for each staff member and only transfer when requested.  Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place.  If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.

We do not blind transfer calls (transfer unannounced) unless you request this.

Yes.  We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose.  Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.

Yes, messages can be sent to multiple email addresses and mobile numbers – it’s your choice.  We can also attempt to transfer calls to multiple people in sequential order.  How your calls are managed can be updated instantly via your ReceptionHQ online client portal or mobile application at any time.

Yes.  Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken.  All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.  Talk to our team about the best plan for your business.

Yes.  We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers.  Just let us know your needs and we’ll set up your account according to your preferred process.

There are no set up fees for the MyReceptionist and MessageExpress services – you can start using these services immediately.

Yes, we allocate an exclusive phone number to each client so our receptionists know which business the incoming call is for.  If you have an existing phone number, simply forward your calls to the number we provide.  Through your telephone provider you have the option to forward all calls, or have calls only come to us when you’re busy or there’s no answer.  We’ll answer as many or as few calls as you need.

No.  If you have a toll-free 0800 number, you can request to port it across to ReceptionHQ to save costs.  If you already have a local number, simply forward calls from your existing phone number to the unique number we provide.  We can work with any existing scenario, just ask.

What our customers love

We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
The calls are professionally answered using our script, and the message is sent to us in both an email and text message.
Bobi Vikor, RentSelect
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists
Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.
James Henry, Hyped Media
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican
We are always getting complimented on the friendliness of the ladies who work the phones and them being so very professional!
Steve Argyle, Delta Blinds

Trusted by more than 25,000 businesses


Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm also interested in:
Hidden
This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

myreceptionist

By continuing to use the site, you agree to the use of cookies. Learn more.

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close