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Real estate telephone answering services

If you’re a real estate agent or property management professional, then you’ll realise how essential it is that your phone is always answered. Imagine having friendly virtual receptionists always on call for you.


In-depth experience in providing real estate agencies with reliable virtual reception services

24/7 real estate call answering

Real estate is a 24/7 business and we are too. Weekends, after-hours, public holidays … we’re always on call.

New Zealand receptionists

Calls are answered by professionals in NZ or Australia, with overflow support to ensure a fast speed of answer.

Property maintenance emergencies

We can triage tenant emergencies and message or transfer calls direct to your on-call tradespeople.

Realty-tailored scripting

Different call treatments for sellers, buyers, landlords and tenants based on your agency’s needs and preferences.

Capture listing leads

Avoid prospective clients hanging up upon reaching voicemail! We capture, qualify and send you leads.

Appointment Icon

Appointment scheduling

We use your calendar to schedule appraisals, client meetings, property inspections or open house registrations.

How our virtual reception service works


Your tools are our tools

Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including CRMs and preferred tools to schedule appointments and manage calendars.

Ensure you never miss an opportunity with a 24/7 real estate answering service

Connect with more sellers, buyers, landlords and tenants, book more property appraisal appointments and schedule more inspections.

Complementary business solutions

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free 0800 number.

Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

What our customers love

The calls are professionally answered using our script, and the message is sent to us in both an email and text message.
Bobi Vikor, RentSelect
Support always respond quickly and action whatever is needed, which is huge for us – especially when we have new employees and we need to update our instructions.
Stavros Loizides, Fox First Real Estate

Trusted by more than 500 real estate & property management agencies

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

ReceptionHQ is based in Auckland and is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).

For more information, including collated instructions for various telecommunications providers, check out our article Forwarding calls to ReceptionHQ’s virtual receptionists.

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any ReceptionHQ subscription.

Without after-hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  Outside of these standard business hours, calls will then go to voicemail and your voicemail message recordings will be emailed to you.

If you need after-hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan, all calls are answered within New Zealand or Australia. For MessageExpress and MyReceptionist plans, the majority of calls are answered within New Zealand or Australia, with overflow support available from our global offices, e.g. in the UK and the US, during unforeseen peaks in call volumes. This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
Read more.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

ReceptionHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.


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Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

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