A global leader in providing business answering services

Blazing the trail in outsourced virtual reception and phone answering services in Australia since 2003 and in New Zealand since 2018, ReceptionHQ continues to innovate and endlessly strives to find new ways to help businesses thrive.

We provide solutions for the smallest of businesses through to large corporations, helping shape the way they connect with customers – anytime, anywhere, anyhow.

ReceptionHQ is one of the world’s leading answering service companies, providing cost-effective 24/7 virtual reception services and other business solutions across New Zealand and in Australia, the United Kingdom and the United States.

Why choose ReceptionHQ for call answering services?

24/7 live call answering

Our virtual receptionists are always on call, all day, every day, so you never miss a chance to connect with customers.

Local receptionists

Calls are answered by professionals, mostly with Kiwi or Aussie accents, with overflow support during peak periods.

No lock-in contract

We make it easy to partner with us 100% risk-free, with complete flexibility to scale up (or down) as needs change.

What our customers love

We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
The calls are professionally answered using our script, and the message is sent to us in both an email and text message.
Bobi Vikor, RentSelect
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists
Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.
James Henry, Hyped Media
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican
We are always getting complimented on the friendliness of the ladies who work the phones and them being so very professional!
Steve Argyle, Delta Blinds

Our values

Be Human

Everything we do says we care. In every interaction that we have with our clients and their callers, they know that it’s honest, authentic and genuine. We appreciate and embrace the differences in everyone.

Be Brave

At ReceptionHQ, everyone has a voice and we seek out alternative perspectives. We are fearless of change, agile in our approach, gutsy in our ideas and strive for continuous improvement in everything we do.

Be Your Best Self

Our virtual receptionists, customer service team and support staff choose a can-do attitude every day. We always bring our whole self to work, fully embrace what we do and are present in every moment.

Be Curious

Bringing together brilliant people and technology is the core to the success of our business. We believe a curious mind is a healthy mind, so are always seeking and seizing every opportunity that will help businesses thrive.

Be Part of It

We value the importance of meaningful partnerships and relationships built on a foundation of trust. Regardless of their role, our team members all take time to understand our clients’ needs and work in partnership to deliver them the best outcomes.

Meet some of our team

ReceptionHQ are leaders in virtual receptionist and telephone answering solutions. We believe your business, no matter what the size, will benefit from the human connection of having your customer or client calls always answered by a friendly, professional receptionist.

We provide a premium customer experience on every call your business receives and strive to exceed your expectations at every level. Below is just a small selection of the wonderful people at our company who contribute to ensuring that we do.

We’re also proud to say our receptionists are all employees, not contractors. We value them as highly as we do our clients.


David Atkinson

Chief Executive Officer (CEO)

Luisa Di-Finizio

Chief Operating Officer (COO)

Client Services

Call Centre Operations


Receptionist Team

150+ Virtual Receptionists


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