A global leader in providing business answering services
Blazing the trail in outsourced virtual reception and phone answering services in Australia since 2003 and in New Zealand since 2018, ReceptionHQ continues to innovate and endlessly strives to find new ways to help businesses thrive.
We provide solutions for the smallest of businesses through to large corporations, helping shape the way they connect with customers – anytime, anywhere, anyhow.
ReceptionHQ is one of the world’s leading answering service companies, providing cost-effective 24/7 virtual reception services and other business solutions across New Zealand and in Australia, the United Kingdom and the United States.
Why choose ReceptionHQ for call answering services?
24/7 live call answering
Our virtual receptionists are always on call, all day, every day, so you never miss a chance to connect with customers.
Your calls are answered by a real person, mostly with Australian or NZ accents, to ensure harmonious language and tone.
No lock-in contract
We make it easy to partner with us 100% risk-free, with complete flexibility to scale up (or down) as needs change.
What our customers love
We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
The calls are professionally answered using our script, and the message is sent to us in both an email and text message.
Helpful and friendly staff offering a professional service. Can highly recommend.
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
We are always getting complimented on the friendliness of the ladies who work the phones and them being so very professional!
Everything we do says we care. In every interaction that we have with our clients and their callers, they know that it’s honest, authentic and genuine. We appreciate and embrace the differences in everyone.
At ReceptionHQ, everyone has a voice and we seek out alternative perspectives. We are fearless of change, agile in our approach, gutsy in our ideas and strive for continuous improvement in everything we do.
Be Your Best Self
Our virtual receptionists, customer service team and support staff choose a can-do attitude every day. We always bring our whole self to work, fully embrace what we do and are present in every moment.
Bringing together brilliant people and technology is the core to the success of our business. We believe a curious mind is a healthy mind, so are always seeking and seizing every opportunity that will help businesses thrive.
Be Part of It
We value the importance of meaningful partnerships and relationships built on a foundation of trust. Regardless of their role, our team members all take time to understand our clients’ needs and work in partnership to deliver them the best outcomes.
Meet some of our team
ReceptionHQ are leaders in virtual receptionist and telephone answering solutions. We believe your business, no matter what the size, will benefit from the human connection of having your customer or client calls always answered by a friendly, professional receptionist.
We provide a premium customer experience on every call your business receives and strive to exceed your expectations at every level. Below is just a small selection of the wonderful people at our company who contribute to ensuring that we do.
We’re also proud to say our receptionists are all employees, not contractors. We value them as highly as we do our clients.