On-call escalation management service

Coming soon

There are times when you need certainty that critical messages have been received. With our escalation management service, we keep trying your on-call representatives until we receive their confirmation.


Providing you with peace of mind that business-critical messages have been received

Customised processes

Custom-built question and answer scripts, to identify and triage possible escalation scenarios.

Recipient confirmation

You nominate which people should be notified, in which order. We keep trying until message delivery is confirmed.

Appointment Icon

Roster integration

If your on-call representatives keep changing, we can integrate your escalations with our rostering service.

Professional call answering

Calls are answered in Australia, mostly by agents with Australian or NZ accents, with customer data always secure.

24/7 availability

Escalations services are available 24/7, including after-hours, during weekends and public holidays.


How it works

Bundle your on-call escalation service

+ Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free 0800 number.

+ Voicemail to email

Have voicemails instantly emailed to you, on numbers not live answered, to ensure no important communications are ever missed.

FAQs

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Yes, in addition to New Zealand, we offer virtual reception services and other business solutions in Australia, the United States and the United Kingdom. We also service Canada and some parts of Europe.

Please contact us for more information on our international services.

ReceptionHQ is the international brand of parent company OfficeHQ, which was founded in Australia in 2003. ReceptionHQ first launched internationally in the United States in 2007, followed by the United Kingdom in 2011, then expanding to New Zealand in 2018. We’ve been helping businesses across the world thrive for 18 years!

What our customers love

We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
The calls are professionally answered using our script, and the message is sent to us in both an email and text message.
Bobi Vikor, RentSelect
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
The investment in having a dedicated phone answering service which operates 24/7 is invaluable.
Frank Walmsley, Capital Commercial Business Sales
It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.
Callex Communications Specialists
Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.
James Henry, Hyped Media
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican
We are always getting complimented on the friendliness of the ladies who work the phones and them being so very professional!
Steve Argyle, Delta Blinds

Trusted by more than 25,000 businesses across various industries


Want to find out more about our escalation management service?

Register your interest now!

We’d love to learn more about your business and how ReceptionHQ can help.

Please fill in your details and we’ll be in touch.

Want to find out more about our escalation management service?

Register your interest now!

We’d love to learn more about your business and how ReceptionHQ can help.

Please fill in your details and we’ll be in touch.

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escalation-management

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