Interactive Voice Response (IVR) solutions

Help your callers get to the right department faster with an interactive voice response (IVR) solution.

Our custom-built IVRs greet callers with a list of options, then quickly direct them to the right place. IVRs can have two or more menu options and can be implemented with or without call answering solutions.

For example, a medical practice may ask callers to select from a list of locations before speaking to a receptionist, or a plumber may direct urgent calls to a personal mobile and route non-urgent calls to receptionists.

Our Interactive Voice Response (IVR) systems offer benefits to any size business

Immediate answering

With automated pick-up, callers can begin interacting with the IVR menu within seconds of dialling your number.

Flexible menu structures

IVRs can be custom-built as one long menu list or as a set of nested options depending on your needs.

Saves time

Both callers and receptionists save time, as callers specify up-front the department they’d like to talk to.

Call screening

Get lots of robo-calls? IVRs ensure only genuine callers get through to a real person or receptionist.

Appear larger

IVRs are typically associated with larger businesses, so using one conveys a sense of scale to your callers.

Client portal & app

You can view all calls answered by the IVR and which menu option was selected – in real-time.

IVR pricing

Available as a standalone solution or bundled with one of our live call answering plans

Standalone IVR (without live call answering)

$10

per month

Plus $0.20/minute for calls

1-5 menu options

Setup $149

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Bundled IVR (with live call answering)

$10

per month

Plus live call answering plan

1-5 menu options

Setup $149

Enquire now

Additional IVR menu options

$15

per month extra

Per addition 1-5 menu options

Plus $0.20/minute for calls (if not bundled with live call answering service) and additional $49 setup

Enquire now

* Plus GST. Refer to Terms & Conditions.

How it works

1 Customer calls you 2 IVR plays menu options 3 Customer selects option 4 We answer for you

Customer calls you

Calls made to your business number are answered using your recorded IVR greeting.

IVR plays menu options

Customer hears a tailored menu for your business. For example: “Press 1 for customer service, press 2 for technical support …”

Customer selects option

The customer presses a number on their telephone keypad to select their preferred menu option.

We answer for you

If one or more menu options are associated with a live call answering plan, a virtual receptionist will answer your call, confirming with the caller the department they have selected.

Bundle the following services together

+ Phone numbers

Add a national 0800 number or multiple additional local numbers to the free local number you receive with your live call answering package.

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+ Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, and appointment bookings.

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+ Voicemail to email

Have voicemails instantly emailed to you, on numbers not live answered, to ensure no important communications are ever missed.

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FAQs

What sort of clients does ReceptionHQ cater for?

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Do you provide international services?

Yes, in addition to New Zealand, we offer virtual reception services and other business solutions in Australia, the United States and the United Kingdom. We also service Canada and some parts of Europe.

Please contact us for more information on our international services.

How long has ReceptionHQ been helping New Zealand businesses connect to their customers?

ReceptionHQ is the international brand of parent company OfficeHQ, which was founded in Australia in 2003. ReceptionHQ first launched internationally in the United States in 2007, followed by the United Kingdom in 2011, then expanding to New Zealand in 2018. We’ve been helping businesses across the world thrive for 18 years!

What our customers love

We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.

John Lombard, Sales Recruit Partners

The calls are professionally answered using our script, and the message is sent to us in both an email and text message.

Bobi Vikor, RentSelect

Helpful and friendly staff offering a professional service. Can highly recommend.

Paul Werner, Denture Clinics

Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.

Scott McSwan, WorkLegal

The investment in having a dedicated phone answering service which operates 24/7 is invaluable.

Frank Walmsley, Capital Commercial Business Sales

It’s been an extremely cost-effective way of ensuring all of our customers’ calls are answered and queries passed on efficiently.

Callex Communications Specialists

Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.

James Henry, Hyped Media

Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.

The Blue Mexican

We are always getting complimented on the friendliness of the ladies who work the phones and them being so very professional!

Steve Argyle, Delta Blinds

Read all testimonials

Trusted by more than 25,000 businesses across various industries

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Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.