Affordable call answering services for small businesses

Struggling to always answer the phone? Feeling burnt out? Wish you had a receptionist but hiring is cost-prohibitive? ReceptionHQ’s live answering services help thousands of NZ small businesses to thrive by preventing missed calls and lost opportunities, all for a fraction of the cost of a full-time employee.


Save precious time, get more done and never miss a lead with a PAYG virtual reception from just $19 a month

24/7 availability

After-hours, weekends, public holidays … we can answer day or night, 365 days a year, so you never miss opportunities.

Local receptionists

Our local virtual reception teams answer calls, take messages and much more as a seamless extension of your business.

Custom call greetings

Calls are answered with your preferred greeting to ensure your callers enjoy a consistent experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

Appointment Icon

Short-term flexibility

With no lock-in contract, you can use our services temporarily to cope with staff shortages or seasonal demand.

How our virtual receptionist service works


Your tools are our tools

Our MyAssistant and MyDiary plans integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new patients.

Reclaim the hours in your day

Small business owners have many hats to juggle, but trying to answer every call yourself can quickly result in burnout. 

ReceptionHQ’s 24/7 virtual receptionists answer your calls as though they work for your business, leaving you free to focus on your business priorities or spend uninterrupted time with your family.

Best of all, with no lock-in contract, you can just as easily use our services long-term or short-term, to fill an urgent need.

  • No phone ringing at all hours
  • No pesky voicemail hangups
  • No stress over lost opportunities
  • No HR or training headaches
  • No massive wage cost
  • No-obligation free trial

Complementary small business solutions

Phone numbers

Add a national 0800 number or multiple additional local numbers to the free local number you receive with your live call answering package.

Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

What our customers love

We never miss a business opportunity but don’t have reception staffing issues to deal with. It’s an ideal solution.
John Lombard, Sales Recruit Partners
Every time I think of how much it would cost to hire a receptionist full time, I know exactly how far in front I am.
James Henry, Hyped Media
Most don’t realise the receptionist wasn’t really in my office, which is exactly what I want.
The Blue Mexican
The service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
The worse thing for a customer is to call a business and there is no answer or the phone calls goes to voicemail. Most of the time this is a lead loss.
Shaz Maharaullee, The Furniture People
We love the flexible service offering and find it to be a cost-effective way to offer 24/7 reception to our clients.
Hannah Mutze, My Home Plumbing
It’s such a bonus to be free of staffing headaches, such as when they call in sick … there is always someone available to answer calls.
Tom Anusic, HR National

Trusted by thousands of small businesses

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

ReceptionHQ is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Our Australian, UK and US operations provide “follow the sun” 24/7 virtual receptionist coverage. Calls during standard office hours (and most calls after-hours) are answered by receptionists based in Australia (many of whom are Kiwis).

Yes, our receptionist can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any ReceptionHQ subscription.

Without after-hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  Outside of these standard business hours, calls will then go to voicemail and your voicemail message recordings will be emailed to you.

If you need after-hours call answering, please let us know when you sign up or contact us.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

ReceptionHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.

Set up can take as little as a few minutes.  For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you.  Either way, it only takes a few minutes to get started.  Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.


Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm interested in:
Hidden
This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

small-business

By continuing to use the site, you agree to the use of cookies. Learn more.

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close