IVR solutions built for New Zealand businesses
Greet every caller with a clear phone menu and send them to the right person, team or location first time. Our interactive voice response system works on its own or alongside live call answering.
What an IVR (interactive voice response) solution
does for your business
Immediate answering
With automated pick-up, callers can begin interacting with the IVR menu within seconds of dialling your number.
Flexible menu structures
IVRs can be custom-built as one long menu list or as a set of nested options depending on your needs.
Saves time
Both callers and receptionists save time, as callers specify up-front the department they’d like to talk to.
Call screening
Get lots of robo-calls? IVRs ensure only genuine callers get through to a real person or receptionist.
Appear larger
IVRs are typically associated with larger businesses, so using one conveys a sense of scale to your callers.
Client portal & app
You can view all calls answered by the IVR and which menu option was selected – in real-time.
A phone menu built around the way your business works
Every IVR we set up is custom-built. Callers hear a short greeting and a list of options, then reach the right place at the press of a button. You can keep it to two options or set up a full menu with sub-options, and run it on its own or with live call answering.
For example, a medical practice with clinics in Hamilton and Tauranga could ask callers to choose their clinic before they reach reception. A plumber could send urgent callouts straight to their mobile, while bookings and quotes go to our receptionists.
IVR pricing
Available as a standalone solution
or bundled with one of our
live call answering plans
* Plus GST. Refer to Terms & Conditions.
How it works
Customer calls you
Calls made to your business number are answered using your recorded IVR greeting.
IVR plays menu options
Customer hears a tailored menu for your business. For example: “Press 1 for customer service, press 2 for technical support …”
Customer selects option
The customer presses a number on their telephone keypad to select their preferred menu option.
We answer for you
If one or more menu options are associated with a live call answering plan, a virtual receptionist will answer your call, confirming with the caller the department they have selected.
Bundle your IVR solution
+ Phone numbers
Add a national 0800 number or multiple additional local numbers to the free local number you receive with your live call answering package.
+ Live call answering
Never miss a customer call with our live call answering services that include custom greetings, message taking, and appointment bookings.
+ Voicemail to email
Have voicemails instantly emailed to you, on numbers not live answered, to ensure no important communications are ever missed.
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.