Call diversion services

Forward calls from the number on your website, signage or ads straight to your mobile, landline or any number you choose. There’s nothing to install, and your callers dial the same number every time.

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With our instant set-up, you can start receiving diverted calls within minutes

Free local number

Get a local number in the region you want to reach, included in your monthly fee.

Optional 0800 number

Add a toll-free 0800 number so callers anywhere in New Zealand can reach you at no cost.

Keep your mobile private

Give customers a business number and keep your personal number to yourself.

24/7 call forwarding

Forward calls around the clock, or set times so calls go where you want, when you want.

Simple self-service

Check your call logs and change where calls divert through our online client portal.

No lock-in contract

Month-to-month billing with no setup fee on MessageCentre Divert.

How call diversion services help your business

Our call diversion services forward calls from the number on your website, signage or ads straight to the phone you’d rather use. There’s nothing to install and no extra hardware. Your callers dial the same number every time, and you decide where it rings.

It’s a simple way to look established without the overheads. Pair a Wellington 04 number with an Auckland 09 number, and customers in both cities see a local business, while every call lands on the one phone in your pocket.

Working from home or running a side business? Keep your personal mobile number private by giving customers a business number instead. You’ll still take the calls on the phone you already carry.

Diversions can even be set to a schedule, such as forwarding to different numbers at different times of day. For example, diverting business calls to a mobile or landline during the day but to voicemail after hours.

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Call Diversion Pricing

Available as stand-alone or bundle with another service.

MessageCentre Divert
$20

per month

Free local number (numbers available anywhere in New Zealand)

Pay as you go

Diverted calls $0.20 per minute*

Month to month plan, cancel any time

Call transfer to international dependent upon country, please ask for details

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* Plus GST. Refer to Terms & Conditions.

How it works

1 Choose a phone number to advertise 2 Choose where calls should divert to 3 A customer calls your business 4 You answer as normal

Choose where calls should divert to

You can forward your business phone to any number you choose, whether your mobile, a private phone, your business line in another state or whatever you want. Decide whether you’d like to divert to this number 24/7 or set a schedule so that, for example, calls divert to voicemail after hours.

 

 

A customer calls your business

When a call is made to the advertised number that has been set up for call forwarding, it will automatically divert to the number you’ve chosen (or to voicemail after hours if you choose to set up such a schedule).

You answer as normal

When the call diverts to the number you’ve chosen, you simply answer it as normal. Your caller won’t be aware that you’re answering on your mobile, a private line, your business line interstate or whatever the case may be.

Bundle with other business solutions

+ Live call answering

Never miss a call with our live answering services, which can include custom greetings, instant messages, call transfers, appointment bookings and more.

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+ Voicemail to email

Have voicemails instantly emailed to you, on numbers not live answered, to ensure no important communications are ever missed.

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FAQs

A call diversion service essentially enables you to divert one phone number to another.  For example, if you want to keep your mobile phone number private, but need to use it for your business, you can advertise a business number (like a national toll-free 0800 number) and divert the calls from this number to your mobile phone.  Your callers will only ever know the advertised number and you’ll be able to see whether the incoming call is personal or business in nature.

The most common reasons for using a call diversion service are:  1) the opportunity for your business to have a presence in another state so you are more appealing to local customers, 2) the ability to keep your mobile number private when you are operating a business from your personal phone (you can advertise a local or national number, and still receive the calls on your mobile) and 3) the ability to run several businesses with different customer facing numbers, but still have all calls answered on one number.  The MessageCentre Divert service includes a local phone number and can be set up instantly for as little as $20/month.  A call diversion service provides a very quick and cost-effective way to appear larger, start up a new business or gain an interstate or national presence.

If you have a live call answering service attached, our professional receptionists will answer your calls (either all calls or only when you are busy).  If you have a voicemail to email service, your voicemail messages will be sent to you via email.  Otherwise, your calls will be managed by your existing call answering solution, for example, on a mobile phone, your calls would typically go through to a voicemail service if unanswered.

Yes.  When you sign up, you’ll gain access to a client portal and moblie application for managing your MessageCentre Divert service.  Using these tools, you can instantly change the number your calls are being diverted to.  Our customer service team is also able to make these changes for you during business hours.

No, there are no set up fees for a call diversion service.  The cost of a local phone number is included in your MessageCentre Divert monthly subscription.

Yes. Your MessageCentre Divert service includes the provision of a local number in your preferred location. While there are add-on options available, you don’t need any other services to get started.  Simply signup, tell us which number you want your calls diverted to and you’ll be receiving calls instantly.

Call diversion costs just $20 per month on the MessageCentre Divert package, which includes a local number.  You may add additional local numbers or a national toll-free 0800 number to your service at any time for an additional monthly fee.  Call charges also apply, based on call durations.

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Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

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Want to try our call answering services for free?

Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

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