Corporate call answering solutions for the private sector & government
Bespoke solutions to handle the needs of your organisation and ensure concurrent calls aren’t missed, regardless of your call volumes, with quality monitoring and business continuity assured.
Reliable high-complexity, high-volume call answering
Local call centre agents
Calls are answered by professionals in New Zealand or Australia, with overflow support during peak periods.
24/7 answering service
We can look after customer enquiries or emergencies any time, including after hours, weekends and public holidays.
Conditional scripting
We can use multi-level, conditional scripting so complex call flows are consistently managed every time.
Custom IVR services
Utilise custom IVR developed for your preferred call flow, so your callers get to the right place, first time.
Fast speed of answer
Even at high volumes, your calls are answered in an average of 15 seconds or less, which is industry-leading.
Optional 0800 numbers
Convey a nationwide presence by promoting a 0800 number, or several local numbers, to your callers.
How a corporate call answering service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Your tools are our tools
Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including CRMs and preferred tools for scheduling appointments and managing calendars.
Our call answering solutions
* Plus GST. Refer to Terms & Conditions.
Our call answering solutions
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- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Personalised greeting
- Single contact/department
- 3 details collected
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Appointment scheduling
- Diary management
* Plus GST. Refer to Terms & Conditions.
Your tools are our tools
Ensure you never miss calls again with a 24/7 corporate answering service
We support up to 1,000 calls per month in our standard business call answering plans. For call volumes over that, inbound call centre services can be tailored to your specific needs. Simply get in touch for a custom quote.
Complementary business solutions
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free 0800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Find out more
Have questions? Please fill in your details and we'll be in touch.
Find out more
Have questions? Please fill in your details and we'll be in touch.
Want to try our call answering services for free?
Put New Zealand's leading virtual receptionist solution to the test! We're ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put New Zealand's leading virtual receptionist solution to the test! We're ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.