A reliable 24/7 legal answering service
Whether you’re a solo lawyer or a large firm, your phone calls need to be answered every time, even when you’re in court or it’s the early hours.
Professional, quality-monitored telephone answering built for the legal sector
24/7 legal receptionists
Weekends, after-hours, public holidays… every call answered so no enquiry slips through.
New client intake
We screen callers across all legal matters so you spend time on the right enquiries.
Appointment bookings
Consultations booked straight into your calendar or practice management system.
Mobile-optimised client portal
Update availability and access every call, transfer, and message from your desk or on the go.
Overflow & leave cover
We pick up when reception is at lunch, short-staffed, on leave, or during a busy campaign period.
Campaign & class action lines
Dedicated numbers to track a campaign or handle high call volumes from one matter.
How a legal answering service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Why legal practices & law firms
choose ReceptionHQ
Cover for every hour a client might call
Every call answered, every enquiry captured. You set when to divert, all calls or only the ones you miss.
How we can help
From new enquiries to urgent after-hours matters, every call gets handled with the same care.
Instant message delivery
Every message lands with you by SMS or email the moment the call ends. Caller name, phone number and matter details, so nothing waits until you're out of court or back at your desk.
When a call needs same-day attention, you'll know before you're between meetings.
Why real estate businesses
choose ReceptionHQ
Cover for every hour
a client might call
Every call answered, every enquiry captured. You set when to divert, all calls or only the ones you miss.
How we help
your business
From new enquiries to urgent after-hours matters, every call gets handled with the same care.
Instant message delivery
Every message lands with you by SMS or email the moment the call ends. Caller name, phone number and matter details, so nothing waits until you're out of court or back at your desk.
Stay in control of your reception
Stay in control of your reception
Access Anywhere
Manage your communications wherever work happens. The portal works seamlessly on your desktop, laptop or mobile so you stay connected in the office or on the move.
- Desktop & mobile compatible
- Accessible from multiple devices
- Multi user access
- Real-time updates
No extra setup or learning curve required.
Our call answering solutions
*Refer to Terms & Conditions.
Our call answering solutions
Compare Plans
- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Personalised greeting
- Single contact/department
- 3 details collected
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Appointment scheduling
- Diary management
*Refer to Terms & Conditions.
Your tools are our tools
Complementary business solutions
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a toll-free 0800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
What our customers love
What our
customers love
FAQs
Find out more
Have questions? Please fill in your details and we'll be in touch.
Find out more
Have questions? Please fill in your details and we'll be in touch.
Want to try our call answering services for free?
Put New Zealand's leading virtual receptionist solution to the test! We're ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put New Zealand's leading virtual receptionist solution to the test! We're ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.
Every client answered
Legal matters don't wait for office hours, and neither do the people calling about them. A missed call can mean a lost client or a delayed response on something time-sensitive.
We answer around your practice's hours, not just during them, and can prioritise calls differently depending on who's on the line, whether that's a judge's chambers or a client calling from prison, so being in court stops being the reason someone urgent can't reach you.
Calls we handle for legal practices:
- New client enquiries and matter intake
- After-hours urgent matters
- Existing client callback requests
- Court or hearing coverage
- Campaign or class action call volumes
Accurate details every time
New enquiries carry details that matter: matter type, urgency, potential conflicts, who needs to know. We capture that accurately on the first call, so your team isn't chasing missing information later.
ReceptionHQ has been supporting Australian businesses since 2003 and New Zealand businesses since 2018. We answer as an extension of your front desk, follow your call script and send every detail to you as soon as the call ends.
What we can capture, based on your plan:
- Matter type and urgency
- Preliminary conflict check against your instructions
- Existing client or new enquiry status
- Preferred callback time and contact method
Accurate details every time
New enquiries carry details that matter: matter type, urgency, potential conflicts, who needs to know. We capture that accurately on the first call, so your team isn't chasing missing information later.
It saves time and means the right person has the right context before they call back.
What we can capture,
based on your plan:
- Matter type and urgency
- Preliminary conflict check against your instructions
- Existing client or new enquiry status
- Preferred callback time and contact method
Support that scales with you
Plans flex with your practice, whether that's extra cover during a high-volume campaign or scaling back over a quiet period. There's no fixed headcount cost and no lock-in contract.
Whether you're a solo practitioner or a large firm covering criminal law, corporate law, family law, employment law conveyancing or commercial law, every call is handled with the confidentiality and discretion your clients expect.
Why legal practices choose ReceptionHQ:
- NZ-based receptionists briefed on your scripts
- Live answering 24/7, including holidays
- Plans that flex with seasonal demand
- 7-day free trial, no credit card required
- Customisable solutions to suit your business
Start your 7-day call answering free trial
Start your 7-day call answering free trial
Fill out the form and have our team start answering your calls within minutes.
- Instant Service Activation
- No Credit Card Required
- Professional Receptionists
- 25,000+ Happy Customers
- Plans From $19 Per Month Post-Trial
- No Long-Term Contract
Your virtual reception free trial will be based on our MyReceptionist service, the most popular of our range of call answering solutions.
By starting a free trial, you are agreeing to the Terms & Conditions.
By starting a free trial, you are agreeing to the Terms & Conditions.
Your virtual reception free trial will be based on our MyReceptionist service, the most popular of our range of call answering solutions.