ReceptionHQ are leaders in virtual receptionist and telephone answering solutions and services. We believe your business, no matter what the size, will benefit from the human connection of having your customer or client calls always answered by a friendly, professional receptionist.
We’re a wholly owned subsidiary of OfficeHQ Pty Ltd, a global answering service company, with our local operations and NZ Head Office based in Auckland. Our Australian, US and UK operations provide global ‘follow the sun’ 24/7 virtual receptionist coverage if your business needs this. We provide a premium customer experience for every call into your business and strive to exceed your expectations at every level. Find out more about our Mission, Vision & Values.
Our receptionists are warm and professional, our service is 24/7 and your callers will always be listened to and valued.
We’re also proud to say our receptionists are all valued employees, not contractors. We value them as highly as we do our clients.
Read on to meet a number of our warm, professional Receptionists along with our Management, Client Services, Call Centre Operations, Marketing and Development Team members.
ReceptionHQ Receptionist Team
Our receptionists are second to none. To us they are gold! All Receptionist Team members work hard to maintain standards of excellence. They respect your customers and value your business reputation as highly as you do. One receptionist recently said, “The culture is friendly, fun and we’re all very supportive of each other.” Another added, “This is an organisation that listens to its clients and staff alike, this is what creates such a positive team environment.”
Mitra has been part of the virtual receptionist team since 2012. She has over 20 years’ experience in office administration, gained in small businesses and large corporate organisations. Earlier in her career, Mitra was awarded a Staff Training and Development Scholarship. This resulted in her attending invaluable training courses, all of which benefit her in her role. Mitra thrives on the variety her position offers and is very comfortable dealing with people from all walks of life. She loves working with such a great team and offers her support and guidance to newer team members.
Wendy joined us in 2007 and has experience in many sectors including real estate, corporate, mining, government, hospitality and retail – both as an employee and a business owner. Wendy draws upon her wealth of experience to provide a professional reception experience on every call. Wendy says, “Being able to assist busy professionals, who make me feel I’m a valuable asset to their business, brings me great personal satisfaction.” She adds, “Working for such a forward-thinking business is very rewarding and satisfying!”
Margaret joined the team in 2015. She takes pride in establishing a rapport with clients’ callers in seconds. Margaret says, “Working in this environment is unique and every day is different and exciting.” She adds, “I really enjoy promoting clients’ businesses. At the same time, the staff support is amazing and I have made many new friends.” Margaret is excited to see the company continue to grow and develop globally.
Holly has been with us since 2007 and enjoys delivering a friendly, virtual reception service for our clients, with a smile! She believes professional, personalised service is what really sets us apart. Holly says, “I thoroughly enjoy lightening the load, so our clients can concentrate on growing their business.” She adds, “Our clients’ success is our success and I feel I’m part of their growth.”
Petra has been a part of the team since 2007. She enjoys being the first point of contact and building a rapport with callers and clients. Petra’s focussed on providing a professional, friendly receptionist service, with clear communication and a touch of humour when appropriate! Petra is part of our Diary Management Team and gets immense enjoyment from knowing the service she provides helps our clients “get on with their day.”
Deborah has been with us for almost a decade. As a receptionist, her contribution to the business is invaluable. In describing what she enjoys about the clients she helps each day, Deborah put it this way: “Each day brings new surprises and challenges. My professional service shows clients I care about their call and am focused on helping them achieve a solution.” The flexibility of working from home is also a huge advantage in terms of lifestyle and work-life balance. At the end of her day, rather than commuting home, Deborah can enjoy a walk on the beach.
David founded OfficeHQ, our Australian parent company, in 2003 with one virtual receptionist, a VOIP platform built from the ground up and a handful of clients. Since then, David has grown the business to over 150 receptionists in Australia, the US and the UK, and more than 25,000 happy customers, all serviced via a robust, cloud-based, constantly enhanced technology platform. David says “Our two greatest strengths are our people and our technology platform.” He firmly believes the key to a happy team is work-life balance, flexibility and fun. David adds, “I like to think of the ReceptionHQ and OfficeHQ teams as a big family. We all love a party and celebrating our successes.” Looking ahead, David would like to have a global team Christmas party in Hawaii.
With a long career in IT and Infrastructure, Steve’s involved in the management of the Sydney Head Office and also assists with global operations. Steve believes the strengths of ReceptionHQ are directly related to the team and says, “Our core service is answering our clients’ callers and this is performed by our very talented and professional receptionists.” Steve adds, “Our IT and customer service teams enable our receptionists to do their job efficiently.“
As Chief Financial Officer, Ryan is responsible for all things financial globally, including performance reporting, financial planning, pricing and compliance and assessing commercial arrangements. Among the many unique qualities of the business Ryan enjoys, the people and culture are foremost. Ryan says, “I would describe ReceptionHQ’s culture as fun and engaging. We are dynamic in our decision-making and everyone’s voice is heard, which ultimately helps us become a better business.”
Debbie joined the team in 2014 and describes the culture as “warm and friendly”, which is exactly how people describe Deb! With a focus on finding solutions, Debbie assists clients with all aspects of their service and is also involved in corporate sales. Deb’s previous roles have been diverse and varied, in industries including security, software, electronics and pharmaceuticals.
Originally from New Zealand, Danielle joined us in 2015 and enjoys delivering personalised service to clients. “We take the time to get to know our customers as individuals”, Danielle says, “and we’re very flexible when it comes to particular needs and specifications.” When asked what she enjoys most about her role Danielle says, “No two days are the same. Everyone’s passionate about achieving success for the business and we’re a very tight-knit team. We’re all hardworking, but we also know how to have fun!”
With over 20 years’ experience in sales and customer service, Steven joined the team in 2015. He enjoys working with clients to achieve the best outcomes possible. When asked what sets us apart from competitors Steven says, “All our receptionists are employees, in fact no staff are outsourced. We are a subscription-based service with no lock-in contacts, and we can tailor solutions to build business partnerships with clients.”
George assists existing customers and responds to new sales enquiries. He estimates he’s been with the team for 10 Years, 7 months, three weeks, four days, 23 hours and 9 minutes! George believes our strengths are “Easy sign up, instant activation, friendly, professional receptionists and no fuss billing.” George’s previous roles were in a range of industries including not-for-profit, building and banking. He’s also the former owner and chef of a restaurant in Sydney, and a hotel in the UK.
Luisa joined ReceptionHQ in May 2018 and is responsible for call centre operations in Australia, the US and UK. Luisa works closely with our team leaders, and their locally-based teams of virtual receptionists, to grow and deliver the premium receptionist experience we provide for our clients’ callers. She says, “The ReceptionHQ team is highly engaged and there’s a great culture. I truly believe the possibilities are limitless.” Originally from Scotland, Luisa has extensive experience overseeing contact centre operations in various locations around the world.
Based in Maroochydore, Tracy’s responsibilities are diverse and include managing and training receptionists. Tracy says, “Beside the clever technology that allows us to provide our solutions, it’s our receptionists that set us apart.“ With the aim to be the best in the industry, receptionists start with four weeks training in the operations centre. They then work remotely, and are provided with on-going coaching and support. Tracy adds, “In Maroochydore our workplace culture is flexibility, empathy, being supportive to our team, having an open door policy and team focus.”
Allison joined the team in 2007 as a receptionist. She then became a Team Leader and was promoted to Team Manager in 2018. Allison says, “I love being part of a company that continually strives to be the best in our field, from our professional receptionists through to our unique technology.” She adds, “Our team feels like family and every day is as challenging as it is rewarding. I feel fortunate to be given the opportunity to coach and mentor our wonderful receptionists.” Allison recently ticked a skydive off her bucket list. She was surprised to be told on the plane going up she would be jumping from 15000ft, much higher than expected!
Ashley Van Gerven
Leading a team of developers, Ashley is responsible for managing and optimizing our in-house, custom-built call answering, managing and tracking platform. Working closely with all other departments to plan and design enhancements, Ashley says, “It’s a great environment to work in. Everyone’s proud of the global service we offer and are motivated to optimize our systems and provide clients new options.” Before joining the team in 2003, Ashley worked with Internet providers and web development firms. Originally hailing from the Netherlands, rather intriguingly Ash speaks with a South African accent and one day would like to witness the Serengeti migration in Tanzania.
Barry joined the team in 2014 and says, “We are adaptable, agile and focused on constant optimization of our service.” Amongst many other accomplishments, Barry developed our state-of-the-art ‘Call Scripting’ technology. This accommodates clients’ complex scripting needs in a scalable system. Before joining us, Barry worked in Istanbul, Turkey, as a software developer in the financial sector.
Thein Than Oo
Thein started his career as a windows application developer, building software for a private education institution. Over the years, Thein has worked in a broad range of sectors including banking, not for profit and digital communications. Originally from Burma, Thein joined the team in 2016. Thein is a man of few words, however his excellent code speaks for itself!
Burak joined the team in 2018 and it’s great to have him on board! Burak moved to Australia from Turkey with his wife and daughter and says “Everyone is like family, this makes it great.” Burak started his IT career repairing computers in Istanbul 20 years ago and has worked for various organisations including banks and startups. “I love my job”, Burak says, “and now I love working with my friendly co-workers.”