Out Of This World Features

Propel your business forward with a reception service chock-full of features. We have extensive experience and knowledge in telephony and virtual receptionist services. Innovation is at the forefront of what we do and we’re continually hard at work enhancing our technology platform and solutions.

The wide and varied network of over 25,000 happy clients using our virtual reception and phone answering solutions all benefit from:

Best in Class Receptionists

Our receptionists are second to none; we work hard maintaining our standard of excellence with world-class training and monitoring. Your ReceptionistHQ receptionist respects your customers and reputation as highly as you do. We’re also proud to say all our receptionists are valued employees, not contractors.

A Professional Voice

ReceptionHQ receptionists are based on-shore in Australia. Many of our receptionists are Kiwis! Important details such as language and tone will complement your business. Outside of standard office hours, our on-shore teams in the UK and the US provide 24/7 coverage for businesses who need it.

Custom Greetings

Our voice is yours. All calls are answered with your preferred greeting. You provide the script and we bring it to life with a natural and professional voice for your business. You can also enhance your caller experience with customised on-hold messages.

7 Day Free Trial

Try before you buy. New customers receive a 7 Day Free Trial without having to provide a credit card. Enjoy all the benefits of our service without any obligation.

24/7 Call Answering

You won’t miss an important message, sales lead or opportunity again. We never stop, answering your calls 24/7. We understand the importance of a great first impression better than anyone, so calls are answered in less than 10 seconds on average.

Month to Month Subscriptions

You have complete control. We are so confident our solutions will improve your efficiency we offer month-to-month subscriptions with no cancellation fees or lock-in contracts.

Flexible Messaging and Call Transfer Options

Calls are transferred to you anywhere in the world. All callers are announced, giving you the discretion to accept a call or receive a message by email or text.

Excellent Customer Service

We’re here to help. Our customer service team of telephony experts are always on hand to help you with any aspect of your service.

User-Friendly Customer Portal and Mobile Apps

You can easily manage your call, greeting, transfer, forwarding and message preferences in real-time, using our online client portal, or through our smartphone app (iPhone and Android).

Reduce Costs

Our solutions are a fraction of the cost of hiring a full-time receptionist. Enjoy all the benefits without the hassle.

Instant Activation

We’re ready when you are. Our receptionists are ready to step in within minutes of activating your service.

CRM and Workflow Integration

We integrate with a range of CRMs and workflows to ensure you, your team and your callers enjoy seamless communication. Our in-house IT Department is always on hand to ensure this.

Agile Solutions

We offer a range of flexible, outsourced virtual reception and phone answering solutions which can easily be scaled up or down to meet your needs as your business evolves.

Value & Flexibility

You have complete flexibility. You can easily scale your service up or down as your business needs evolve, ensuring you always get the best value.


We never rest. Innovation is at the heart of what we do and we set the industry standard through constant enhancement of our technology platform and service delivery.

Escalation Management

We have guidelines in place for handling threatening or obscene calls, in the unfortunate event you receive any.

Our Team

  • Personal
  • Local
  • Responsive
  • Human Connections


Mitra has been part of the virtual receptionist team since…


David founded OfficeHQ, our Australian parent company, in 2003 with…


Luisa joined ReceptionHQ in May 2018 and is responsible for…

Interested to know more?

Let’s chat about a telephone answering service or virtual receptionist solution that’s right for your business. We’re great listeners!

Activate a 7 Day Free Trial now. No credit card is needed. Virtual receptionists are ready to answer your calls within minutes.

Your caller experience and business reputation are as important to us as you are.

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